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Inflatables
Production Time
Our LED inflatables are designed by Trippy Creations and produced in collaboration with our specialist manufacturing team in China.
Each piece is made to order, so please allow 5-10 working days for production.
FREE Delivery in 34 Countries
Once made, your order ships via FedEx air and typically arrives within 5-15 days. Free shipping, with all duties and taxes paid, covers the UK, EU, Norway, Switzerland, USA, Canada, Australia and New Zealand.
Express Shipping
Need it sooner? Express is £120 at checkout and takes 1-5 days in transit once your order is made. It speeds up shipping, not production.
Other Countries
A flat £160 shipping charge applies outside our free zones, as freight there is priced per order. If your destination costs significantly more, we'll contact you before production begins.
Returns & Exchanges
As each inflatable is made to order, returns and exchanges are not accepted. If your item arrives damaged, send us photos and we'll investigate with the courier before offering a return or replacement.
UV Stretch Webs
Production Time
UV stretch webs are handmade to order in our Somerset studio. Production typically takes 3-10 working days.
FREE Delivery
Once made, your order ships via UPS. UK orders go by UPS Standard (1-5 working days) and international orders by UPS Express Worldwide (1-3 working days), both free.
Returns & Exchanges
As each web is made to order, returns and exchanges are not accepted. If your item arrives damaged, send us photos and we'll investigate with the courier before offering a replacement or refund.
Waterproof Decor
Production Time
Our waterproof PVC decor is designed by Trippy Creations and produced by our design team in China. Each piece is made to order, so please allow 5-10 working days for production.
FREE Delivery
Once made, choose your shipping at checkout. Both options are free.
DDP: around 20 days, with all duties and taxes paid by us, so there’s nothing to pay on delivery. Please plan ahead if choosing this option.
DAP: quicker, around 5-10 days, but customs charges are payable on delivery. Your courier will contact you to arrange payment.
Returns & Exchanges
As each piece is made to order, returns and exchanges are not accepted. If your item arrives damaged, send us photos and we’ll investigate with the courier before offering a replacement or refund.
Hire (UK Only)
FREE Delivery
Your hire decor is dispatched free of charge before your hire start date via UPS, usually 24-48 hours before your hire begins. Please allow 1-3 days within your hire period for delivery, so choose a hire start date with enough time before your event.
Hire Term
Your hire term is 7 days, which also covers your return period. A free UPS returns label is included in the parcel, valid for 7 days.
Returns & Deposits
All hire items must be returned using the returns label and packaging provided. Deposits are £80 or £100 depending on the item, and are refunded within 5 days via Shopify to your original payment method once your decor has been returned and checked.
Additional charges may apply for late returns, damage or missing items. Please see our additional charges page for full details.
IMPORTANT INFORMATION
Inflatables Only Production Holidays
Our inflatable workshop closes for Chinese national holidays each year.
You can still order during these periods, and production starts as soon as the workshop reopens.
UV stretch webs are made in our Somerset UK studio, so they're never affected.
Frequently Asked Questions
Everything is handmade to order. Our UV stretch webs are handmade by artist Cherise Woods in her Somerset studio in the UK. Our LED inflatables and PVC waterproof balls are designed by Trippy Creations and handmade in China by our specialist manufacturing team.
Yes, we ship worldwide. UV stretch webs and PVC waterproof balls ship free to every country. Inflatables ship free to the UK, EU, Norway, Switzerland, USA, Canada, Australia and New Zealand. For other countries, a flat £160 shipping charge applies to inflatables, shown at checkout before you pay.
Inflatables and UV stretch webs: no. We pay import duties before your order ships, so there's nothing to pay on delivery.
PVC waterproof balls: you choose at checkout. Free DDP shipping takes around 20 days with all customs charges paid by us, or the quicker free DAP shipping takes around 5-10 days with customs charges payable to the courier on delivery.
Every piece is made to order, so delivery time is production plus shipping. UV webs take 3-10 working days to make, then 1-5 working days to ship.
Inflatables take 5-10 working days to make, then 5-15 days with standard shipping, or 1-5 days with Express.
PVC waterproof balls take 5-10 working days to make, then around 20 days with free DDP shipping (customs paid by us) or around 5-10 days with free DAP shipping (customs payable on delivery). Each product page shows an estimated delivery date range.
Each product page shows an estimated delivery date range, which already allows for production and any workshop holidays. If your event is close, order as early as you can, or choose Express at checkout on inflatables if it's available to your country. For tight deadlines, get in touch before ordering and we'll give you an estimated delivery date for your order.
Yes. Express shipping is available on inflatables to our free shipping countries for £120, typically 1-5 days in transit once your order is made. It speeds up shipping, not production.
As every piece is made to order, returns and exchanges are not accepted. If your item arrives damaged, send us photos as soon as possible and we'll investigate with the courier before offering a replacement or refund.
Yes, every order is tracked and insured.
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