Additional view of UV Reactive zebra print event decorations, psychedelic decorations

Delivery & Returns

Delivery & returns information for UV stretch webs, inflatables and hire products.

All Duties Paid

We cover the import duties before your order ships, so it clears customs and arrives with nothing to pay on delivery.

FREE Shipping to 34 Countries

Free shipping on every UV web and PVC ball worldwide. Free shipping on inflatables to UK, EU, Norway, Switzerland, USA, Canada, Australia and New Zealand.

No Hidden Fees

No handling charges and no customs bills on delivery. Any shipping charge is shown at checkout before you pay.

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IMPORTANT INFORMATION

Inflatables Only Production Holidays

Our inflatable workshop closes for Chinese national holidays each year. 

You can still order during these periods, and production starts as soon as the workshop reopens. 

UV stretch webs are made in our Somerset UK studio, so they're never affected.

2026

25-27 September, Mid-Autumn Festival

1-7 October, National Day

2027

1-3 January, New Year's Day

28 January to 15 February, Spring Festival (approximate)

4-6 April, Qingming Festival

1-5 May, Labour Day

19-21 June, Dragon Boat Festival

Some of these dates follow the lunar calendar and shift each year. 

Frequently Asked Questions

Our UV stretch webs are handmade in our Somerset studio. Our LED inflatables are designed by Trippy Creations and produced in collaboration with our specialist manufacturing team in China. Our PVC waterproof balls are produced by a specialist workshop in China.

Yes, we ship worldwide. UV stretch webs and PVC waterproof balls ship free to every country. Inflatables ship free to the UK, EU, Norway, Switzerland, USA, Canada, Australia and New Zealand. For other countries, a flat £160 shipping charge applies to inflatables, shown at checkout before you pay.

No. We pay import duties before your order ships, so there's nothing to pay on delivery.

Every piece is made to order, so delivery time is production plus shipping. UV webs take 3-10 working days to make, then 1-5 working days to ship.

Inflatables take 5-10 working days to make, then 5-15 days with standard shipping, or 1-5 days with Express.

PVC waterproof balls take 5-10 working days to make, then 5-14 days to ship. Each product page shows an estimated delivery date range.

Each product page shows an estimated delivery date range, which already allows for production and any workshop holidays. If your event is close, order as early as you can, or choose Express at checkout on inflatables if it's available to your country. For tight deadlines, get in touch before ordering and we'll give you an estimated delivery date for your order.

Yes. Express shipping is available on inflatables to our free shipping countries for £120, typically 1-5 days in transit once your order is made. It speeds up shipping, not production.


As every piece is made to order, returns and exchanges are not accepted. If your item arrives damaged, send us photos as soon as possible and we'll investigate with the courier before offering a replacement or refund.

Yes, every order is tracked and insured.

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