Product & Service FAQ's

Answers to Your Questions

UV Stretch Webs ✨

Our stretchy webs are designed to go beyond their listed size. On average they will stretch around 0.5 metres more than the size noted, depending on how evenly they are pulled and where they are anchored.

The webs are made using UV reactive fibres. Under UV or blacklight they glow brightly, creating that high impact fluorescent effect. In normal lighting they still look great, but UV lighting really brings them to life.

UV or blacklight bulbs are needed to activate the UV glow.

We recommend 80 Watt UV Cannons for the best effect but please choose power in proportion to your room size.

Made from 82% polyester and 18% elastane, the pattern is one-of-a-kind, randomised, and hand-cut. 

Yes. The webs are reusable and designed to be packed away and used again. As with any stretchy material, careful handling when installing and removing will help them last longer.

Each web is neatly folded and packed to prevent tangling. After use, we recommend gently folding it back up and storing it in a cool, dry place away from sharp objects.

Installation is simple. Stretch the web out gradually and secure it to walls, ceilings or structures using hooks, cable ties or tape depending on your setup. Always spread the tension evenly for the best look.

They are suitable for indoor events, clubs, festivals, parties and themed spaces. If using outdoors, we recommend dry conditions.

Fireproofing means the material has been treated to reduce flammability. This is commonly required for venues, festivals and public spaces.

We recommend you get your web fireproofed. We offer the option to fireproof on some of our products. Always check with your venue or local authority to confirm specific requirements for your event.

Inflatables & LED Inflatables 🎈

Most inflatables come with LED strips installed, or light bulbs depending on which one you purchase. We also have the occasional inflatable that comes with a spotlight installed too.

Lights can be controlled by a remote that's included (without batteries).

UK:220- 240V
EU: 220-240V
Everywhere else: 110-120V

We will equip the correct voltage for your region. Blower's voltage and plug type vary from different countries, similarly to electrical appliances.

We will match the blower with the appropriate voltage and plug based on the your country delivered to.

Most European countries use 220-240V, while American countries use 110-120V.

All inflatables include a built in electric blower for quick and easy inflation. You will also receive a cable and plug that's suitable for your region. Simply plug in and play, with zero setup required!

These inflatables require mains electricity, so they must be kept dry at all times when used outdoors.

Do not allow the blower, plug or any electrical parts to get wet. If rain is forecast the inflatable must be switched off, unplugged and brought undercover immediately.

Failure to follow these precautions can result in damage or risk of injury. We cannot be held responsible for any accidents, damage or improper use caused by exposure to water.

Full safety information can be found here.

  • Inflatable – made from strong or Oxford fabric or polyester taffeta fabric (or similar), with stitched seams.
  • Built-in blower fan – plugs into mains power for continuous inflation.
  • LED lighting system – integrated near the blower for a bright, even glow.
  • Remote control (without batteries) – adjust colours, fades and lighting patterns.
  • Power cable / plug – supplied with the correct regional plug type.
  • Ropes and ground pegs / D-rings – provided based on whether you choose to hang the inflatable or place it on the ground.
  • Carry bag / storage case – for easy transport and reuse.

Yes, some orders may incur a customs charge depending on your country’s import rules.

This fee is set by your local customs office, not by us.

We refund all custom fees with photographic evidence provided so we can return the correct and full amount to you.

Production takes 5 - 10 working days. Once your inflatable has been handmade, it then takes 5 - 14 working days to ship to your address.

If you need it sooner, we also offer rush orders at an extra fee upon request. Contact us to get your inflatables sooner.

Our inflatables are not fire retardant, and we strongly recommend that customers apply their own approved fire-retardant spray or treatment if required for their event or venue. Always follow the product instructions carefully.

Please note we are not liable for any damage, accidents or issues that occur as a result of fire exposure, untreated materials or the application of third-party fire-retardant products.

Hire Service Information 📆

Most inflatables come with LED strips installed, or light bulbs depending on which one you purchase. We also have the occasional inflatable that comes with a spotlight installed too.

Lights can be controlled by a remote that's included (without batteries).

UK:220- 240V
EU: 220-240V
Everywhere else: 110-120V

We will equip the correct voltage for your region. Blower's voltage and plug type vary from different countries, similarly to electrical appliances.

We will match the blower with the appropriate voltage and plug based on the your country delivered to.

Most European countries use 220-240V, while American countries use 110-120V.

All inflatables include a built in electric blower for quick and easy inflation. You will also receive a cable and plug that's suitable for your region. Simply plug in and play, with zero setup required!

These inflatables require mains electricity, so they must be kept dry at all times when used outdoors.

Do not allow the blower, plug or any electrical parts to get wet. If rain is forecast the inflatable must be switched off, unplugged and brought undercover immediately.

Failure to follow these precautions can result in damage or risk of injury. We cannot be held responsible for any accidents, damage or improper use caused by exposure to water.

Full safety information can be found here.

  • Inflatable – made from strong or Oxford fabric or polyester taffeta fabric (or similar), with stitched seams.
  • Built-in blower fan – plugs into mains power for continuous inflation.
  • LED lighting system – integrated near the blower for a bright, even glow.
  • Remote control (without batteries) – adjust colours, fades and lighting patterns.
  • Power cable / plug – supplied with the correct regional plug type.
  • Ropes and ground pegs / D-rings – provided based on whether you choose to hang the inflatable or place it on the ground.
  • Carry bag / storage case – for easy transport and reuse.

Yes, some orders may incur a customs charge depending on your country’s import rules.

This fee is set by your local customs office, not by us.

We refund all custom fees with photographic evidence provided so we can return the correct and full amount to you.

Production takes 5 - 10 working days. Once your inflatable has been handmade, it then takes 5 - 14 working days to ship to your address.

If you need it sooner, we also offer rush orders at an extra fee upon request. Contact us to get your inflatables sooner.

Our inflatables are not fire retardant, and we strongly recommend that customers apply their own approved fire-retardant spray or treatment if required for their event or venue. Always follow the product instructions carefully.

Please note we are not liable for any damage, accidents or issues that occur as a result of fire exposure, untreated materials or the application of third-party fire-retardant products.

Frequently Asked Questions 🗯️

Stretchy Webs

Your decor hire pack will come with an easy to follow installation manual. It's really easy and involves just a few stretches.

Attach to walls and ceilings with small nails or zip ties, ta-da!

Inflatables

Inflatables come with electric blower fans installed, so you can simply plug in and play.

Your hire packages do not come with fire treatment, but we can offer it. Please send us an email and we will provide the certification in your package.

Each deposit is refundable and depends on the quantity of the hire. For example hire packs with just 2 pieces in are subject to a deposit of £80. Whereas hire packs with more than 2 pieces (ie: our large bundle pack) will have a refundable deposit of £100

The duration of your hire is 5 days. When you order is dispatched, it includes a 5 day free returns label which you must use before it expires.


Lateness in shipping back will result in a £15 charge taken from your deposit. And additional charges will be taken from your deposit depending on the severity of the condition upon receiving it back. Failure to ship back altogether will result in no deposit being refunded and the relevant legal teams getting involved. This is a stage that we don't want to impliment and we hope that you communicate with us before it gets to this stage.

Simply peel and stick your FREE returns label onto your parcel and then head to your nearest post office to ship. Your parcel will then get to me within 1-2 days and I will then issue your refund back within 5 days after checking it over

Extra 🗯️

Yes, our number is: DE2754776519954 

Information relating to Cygnets Art School (Trippy Creations sister company) 🗯️


Cygnets is the UK's only fine art school franchise, teaching traditional drawing, painting & sculpture, combined with unique projects; experienced teachers, & professional quality materials. Our step-by-step teaching method means we're able to cover advanced subjects, even with our youngest students. Each project covers a new technique or medium, and is carefully designed to impart core skills that can be used for a lifetime.

At Trippy Creations, my mission has always been to infuse the world with vibrant, creative energy through innovative event decorations and art. With my new venture, Cygnets Art School, I’m taking this passion further by nurturing creativity in young people and helping them unlock their artistic potential. As an artist who loves to paint and draw, sharing my skills and guiding others on their creative journey is not just fulfilling—it's a natural extension of my commitment to making creativity an integral part of life.

This depends on the nature of the topics we teach as everything we do has to be educational. However we're not saying a complete no!

Visit the Cygnets Art School website to book a class.

Can't find your questions?

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